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Customer Service Agent

El Prat de Llobregat
Customer Service
Customer Service Manager


  • Customer representative in the organization: intermediary service between customers and other departments of the company.
  • Providing a high level of service by answering customer queries via e-mail and telephone
  • Creation of commercial offers in the system according to customer requirements
  • Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment
  • Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders
  • Management and tracking of sample orders according to their typology.
  • Support and resolution of customer complaints, incidents and returns.
  • Consolidation of loads according to orders in progress
  • Creation and tracking of customer contracts in the system. Periodic review.
  • Maintain and update customer database in SAP.
  • Ensure proactive communication with customer: deadlines, delays, stock availability, etc.
  • Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher…).
  • Comply with the company’s occupational health and safety regulations.
  • Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.




  • Business degree, FPII or similar (not limited).


  • Knowledge of F&F, chemical or similar.
  • Advanced knowledge of the Office package.
  • Knowledge of SAP.
  • Knowledge of International Trade (INCOTERMS).


  • Spanish: Biling√ľal
  • English: Advanced
  • Italian: Advanced



  • From 2 years of experience in a similar position.

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