Key Account Manager- Indonesia or Thailand

Functions

• Develop and maintain strong relationships with key clients who bring in the most revenue for the company.
• Play a key role in attracting new customers and be responsible for their effective on-boarding.
• Focus on growth in alternative segments where the company may not be present.
• Address and resolve customer complaints.
• Act as the main point of contact between customers and internal teams.
• Oversee customer service assigned to each customer.
• Communicate and collaborate with marketing, sales, purchasing, technical and logistics departments to ensure that customer needs are met.
• Reporting on account performance, targets and forecasts for the relevant area.
• Develop a thorough understanding of customer needs and requirements and prepare customised solutions.
• Negotiate contracts with clients and meet deadlines set for the achievement of each client’s long-term objectives.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of the company’s objectives.

Requirements

Education:

• Higher education in Chemistry, Business Administration, International Business or similar.

Specific Knowledge:

• Experience in Commercial/Business Development/Sales area.
• We value sector experience in Fragrance/Flavor/Aroma Chemicals/Essential Oils/ Animal Feed/ Ingredients positively.Knowledge of SAP would be an asset.

Languages:

• English: native or advanced
• Spanish/French positively evaluated
• Extra language according to geographical area or business need

Skills: 

• Ability to negotiate and close deals. (instead of result oriented).
• Ability to maintain excellent team work with regional and global team mates.

Experience:

• 3-5 year of experience in Commercial/Business Development/Sales area.

Other:

• Ability to travel locally and internationally according to the business needs.

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