Key Account Manager – Colombia

Functions

Customer Relationship Development and Management:

• Develop and maintain strong relationships with key customers who generate the most revenue for the company.
• Play a key role in attracting new customers and take responsibility for their effective onboarding.
• Focus on growth in alternative segments where the company may not currently be present.
• Address and resolve customer complaints.
• Act as the main point of contact between customers and internal teams.
• Oversee the customer service assigned to each customer.
• Develop a thorough understanding of customer needs and requirements and prepare customised solutions.
• Negotiate contracts with customers and meet deadlines for achieving each customer’s long-term objectives.

Communication and Collaboration:

• Communicate and collaborate with the marketing, sales, purchasing, technical and logistics departments to ensure that customer needs are met.

Reports and Analysis:

• Prepare reports on the progress of accounts, objectives and forecasts for the corresponding area.

Internal and External Regulations:

• Comply with and ensure compliance with general and specific rules, procedures, and instructions for occupational risk prevention and environmental protection, food safety, and GMPs, as well as promote them in your area and workplace.
• Be familiar with and apply the Emergency Plan. If you detect any situation that poses a risk to people, facilities, the environment or food safety, report it immediately.
• Ensure that waste is properly segregated.
• Comply with both general and position-specific policies and procedures, and ensure that all tasks within your scope are carried out to facilitate the achievement of the company’s objectives.

Requirements

Education:

• Higher education in Chemistry, Business Administration, International Business or similar.

Specefic Knowledge:

• Knowledge in the industries of fragrances, flavours, animal feed, cosmetics….
• Basic knowledge of international trade.
• Advanced user of Office Suite.
• Knowledge of SAP would be an asset.

Complementary Knowledge:

• Postgraduate degree in Perfumes and Fragrances, Market and Applications or Isipca (desirable).

Languages:

• Spanish: advanced.
• English: advanced.
• Extra language according to geographical area or business need

Skills: 

• Customer orientation.
• Results oriented.
• Responsibility and commitment.
• Autonomy.
• Planning and communication.

Experience:

• More than 3 years of experience in a similar position.

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