Junior Account Manager Singapore

Functions:

• Develop and maintain strong relationships with key clients, defending and improving the business volume inline with Company Objectives.
• Support the acquisition of new customers and be responsible for their effective on-boarding.
• Focus on growth in alternative segments or geographies where the company may not be present.
• Address and resolve customer complaints.
• Lead top level projects of the company in global or regional scope.
• Mentor, Oversee and Lead the related customer service specialists within the team.
• Act as the main point of contact between customers and internal teams.
• Communicate and collaborate with marketing, commercial, purchasing, technical and logistics departments to ensure that customer needs are met.
• Reporting on account performance, targets and forecasts for the relevant area to the Regional Director.
• Develop a thorough understanding of customer needs and requirements and prepare customised solutions.
• Supporting contract negotiations with clients and meeting deadlines set for the fulfilment of each client’s long-term objectives.
• Creation of customer database.
• Act as backup for the commercial team in case needed.
• Comply with both general and position-specific policies and procedures, as well as ensuring the completion of all tasks within scope to facilitate the achievement of company objectives.

Education:

• Higher education in Chemistry, Business Administration, International Business or similar.

Specific knowledge:

• Advanced user of Office Suite.

Complementary knowledge:

• Knowledge of SAP.
• Basic knowledge of international trade (incoterms).
• Knowledge in the fragrance, flavours, animal feed, cosmetics industries…

Languages:

• English: advanced.
• Extra language according to geographical area or business needs.

Skills:

• Customer orientation.
• Results oriented.
• Responsibility and commitment.
• Autonomy.
• Planning and communication.

Experience:

• More than 1 year of experience in a similar position.

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