Customer Service Agent Colombia

Functions

• Manage the reception of orders.
• Proactive follow-up of portfolios until dispatch: order entry, confirmations, modifications and
updates.
• Analyze and correctly assign dates to orders.
• Manage urgent deliveries.
• Support to service level monitoring and analysis. Error reasons.
• Manage customer complaints, incidents and returns.
• Consolidate loads according to orders in progress.
• Reduce complexities and inefficiencies in order management.
• Maintain and update customer database.
• Ensure proactive communication with the customer: deadlines, delays, stock availability, etc.
• Management of specific documents requested by customers: proforma invoices, safety data
sheets, certificates of origin, allergens, Kosher, food, certificate of analysis, technical data sheets,
IFRA, among others.
• Represent the customer in the Organization: intermediary service between customers and other
departments of the Organization.
• Propose and participate in improvement processes.
• Collaborate internally and follow up with other areas of the company to ensure the level of
service and quality of customer service.
• Participate in the monthly operational meeting.
• Manage sample orders.
• Manage quotations on customer purchase order receipts.
• Comply with the regulations of prevention of occupational hazards in force in the company.
• Comply with the rules, regulations and instructions of the Quality Management System.
• Comply with the stipulations of the Quality Policy.
• Actively participate in QMS activities.

• Know and implement the quality policy and procedures of the QMS.
• Control internal and external documents of your process that affect the QMS.
• Comply with both general and position specific policies and procedures, as well as ensure the
completion of all tasks within scope to facilitate the achievement of company objectives.

Requirements

EDUCATION

• Technician, technologist and/or professional in administration and/or commerce.

SPECIFIC KNOWLEDGE

• Advanced knowledge of the Office package.
• Basic knowledge of a foreign language for new incorporations.
• Knowledge of SAP.
• Knowledge of International Trade.

COMPLEMENTARY KNOWLEDGE

• Knowledge of nomenclature of the sector of aromas / fragrances, chemical or similar.
• Knowledge of International Trade (INCOTERMS).
• Knowledge of international transport/export management.

LANGUAGES

• Spanish: Advanced
• English: intermediate

SKILLS

• Orientation to external or internal customers.
• Responsibility.
• Commitment.
• Autonomy.
• Problem solving.
• Attention to detail.
• Communication skills.
• Teamwork.

EXPERIENCE

• From 2 years of experience in similar position

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