Customer Service Agent Americas

Functions:

• Customer representative in the organization: intermediary service between customers and other departments of the company.
• Provide a high level of service by answering customer inquiries via e-mail and telephone.
• Creation of commercial offers in the system according to customer requirements.
• Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until dispatch.
• Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in contracts.
• Management and follow-up of sample orders according to their typology.
• Support and resolution of customer complaints, incidents and returns.
• Consolidation of loads according to the orders in progress.
• Creation and follow-up of customer contracts in the system. Periodic review.
• Maintain and update the customer database in SAP.
• Ensure proactive communication with clientele: deadlines, delays, stock availability, etc.
• Handling and sending of specific product and order related documentation: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher…).
• Comply with the regulations of prevention of occupational hazards in force in the company.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.

Education:

• Higher grade training cycle in Business, Tourism, Administration or similar.

Specific knowledge:

• Advanced level knowledge of the Office package.

Complementary knowledge:

• Knowledge of nomenclature of the sector of aromas / fragrances, chemical or similar.
• Knowledge of SAP or other ERP.
• Knowledge of International Trade (INCOTERMS).
• Knowledge of international transport/export management.
• Postgraduate degree in Perfumes and Fragrances, Market and Applications or Isipca.

Languages:

• Spanish: advanced.
• English: advanced.
• Other language: advanced (valued).

Skills:

• Orientation to external or internal clientele.
• Responsibility.
• Commitment.
• Autonomy.
• Problem solving.
• Attention to detail.
• Communication skills.
• Teamwork.

Experience:

• More than 2 years of experience in a similar position.

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