Key Account Manager
Commercial
Business Development Director
Functions:
• Develop and maintain strong relationships with key clients who bring in the most revenue for the company.
• Play a key role in attracting new customers and be responsible for their effective on-boarding.
• Focus on growth in alternative segments where the company may not be present.
• Address and resolve customer complaints.
• Act as the main point of contact between customers and internal teams.
• Oversee customer service assigned to each customer.
• Communicate and collaborate with marketing, sales, purchasing, technical and logistics departments to ensure that customer needs are met.
• Reporting on account performance, targets and forecasts for the relevant area.
• Develop a thorough understanding of customer needs and requirements and prepare customised solutions.
• Negotiate contracts with clients and meet deadlines set for the achievement of each client’s long-term objectives.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of the company’s objectives
Education:
•Higher education in Chemistry, Business Administration, International Business or similar.
Specific knowledge:
• Knowledge in the industries of fragrances, flavours, animal feed, cosmetics….
• Basic knowledge of international trade.
• Advanced user of Office Suite.
• Analytical skills.
• Knowledge of SAP would be an asset.
Languages:
• Spanish: advanced.
• English: advanced.
• Extra language according to geographical area or business need
Skills:
• Customer orientation.
• Results oriented.
• Responsibility and commitment.
• Autonomy.
• Planning and communication.
Experience:
• More than 1 year of experience in a similar position.
