Customer Service Agent

Functions

• Customer representative in the organization: intermediary service between customers and other departments of the company.
• Providing a high level of service by answering customer queries via e-mail and telephone
• Creation of commercial offers in the system according to customer requirements
• Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment
• Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders
• Management and tracking of sample orders according to their typology.
• Support and resolution of customer complaints, incidents and returns.
• Consolidation of loads according to orders in progress
• Creation and tracking of customer contracts in the system. Periodic review.
• Maintain and update customer database in SAP.
• Ensure proactive communication with customer: deadlines, delays, stock availability, etc.
• Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher…).
• Comply with the company’s occupational health and safety regulations.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.

Requirements

QUALIFICATIONS

• Business degree, FPII or similar (not limited).

REQUIREMENTS

• Knowledge of F&F, chemical or similar.
• Advanced knowledge of the Office package.
• Knowledge of SAP.
• Knowledge of International Trade (INCOTERMS).

LANGUAGES

• Spanish: Bilingüal
• English: Advanced
• Italian: Advanced

EXPERIENCE

• From 2 years of experience in a similar position.

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