Customer Service Agent Asia

Functions

• Customer representative in the Organization: intermediary service between customers and other departments of the company.
• Work closely with the key account manager of the area and the customer service in headquarters to meet client’s daily requests.
• Quotation entry in the system: select and prepare offers for customers along with the key account manager in the area.
• Customer’s order process management in SAP. Proactive follow-up of portfolio until dispatch: order entry, confirmations, modifications and updates.
• Tracking and follow up of orders, liaising with the logistics responsible to ensure smooth workflow of the order’s dispatch.
• Analysis and correct assignment of order dates.
• Stock control: control of incoming stock to warehouse, give accurate arrival dates and assign correctly the stock to open orders.
• Coordinate with the key account manager of the area customer’s requests priorities.
• Customer samples arrangement.
• Management of customer complaints and returns.
• Maintain and update customer database.
• Ensure proactive communication with the customer: deadlines, delays, stock availability, etc.
• Management of specific documents requested by customers provided by our system: certificates of origin, pro-forma invoices and technical documents (TDS,COA,SDS, allergens), etc.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of the company’s objectives.

Requirements

QUALIFICATIONS

• Degree education in Administration or similar.

REQUIREMENTS

• Knowledge of F&F, chemical or similar.
• Advanced knowledge of the Office package.
• Knowledge of SAP or similar ERP.
• Previous experience in a customer service role o position.
• Knowledge of International Trade (INCOTERMS)

LANGUAGES

• Fluent and Clear English is a must.
• Mandarin is a plus.

SKILLS

• Excellent communication skills.
• Customer oriented.
• Responsibility and commitment.
• Autonomy.
• Team player.
• Flexibility and capability to work in a fast paced environment with complex business scenarios.
• Planning and communication.
• Focused on details .
• Problem –solving

EXPERIENCE

• 3-5 years of experience in a similar position

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